All items sold are carefully inspected before shipping out to you. This gives us and especially YOU peace of mind that you are receiving the correct item ordered. Please note we supply pictures on some items and if none are available please request additional photos. We will not refund orders where damage is stated in the description or tags, or where actual product photos have been provided. Please refer to our Box Condition Policy.
All products purchased and shipped from FunkoHolics are packaged by us but handled by third party carriers. As a result, risk of loss or damage for such products will pass to you upon our delivery to the carrier. Since we do not have any control over how the carrier handles your package, we can’t be held responsible for their delivery practices and cannot guarantee that your item(s) will always arrive in mint condition.
Please note that a minor packaging flaw, missing stickers, or an imperfect box that doesn’t affect the contents is not considered a defect or damage for parcel insurance or refund claims. Please note that paint flaws are out of our control and therefore FunkoHolics cannot be held accountable for refund or replacement of these items.
If we made a mistake, such as sending the wrong item, please contact us at ruhan@funkoholics.co.za and we will begin processing your return and replacement at no additional cost to you. In this case, you will receive a replacement or if a replacement is not available, store credit will be given.
If your shipment qualifies for a return, instructions will be provided. Any/all returns sent back without return authorization will be refused.
All deposits paid to FunkoHolics for the sourcing of any Funko Pops are non-refundable. Deposits will only be refunded if FunkoHolics is unable to source the specific item for the client.
Free promotional pop protectors cannot be guaranteed to be supplied with all pop purchases, as this is dependent on stock availability. All free promotional pop protectors are not guaranteed to be the same brand/variant as those sold on the website. The promotional pop protectors will be supplied based on availability and/or brand availability.
All cancellations of in-stock items orders where payment has been made, will incur a 15% cancellation fee. All pre-orders may be cancelled within 48 hours of making payment, but will incur a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason.